• To contact us: Simply email helpdesk@leeuniversity.edu call (423) 614-8027.
    On the phone with a technician? Click here to start a remote control session with a Lee University Technician.

    The Help Desk is located on lower floor of the Squires Library.
    Fall and Spring Hours: Monday - Friday, 8:00AM to 8:00PM
    Summer Hours: Monday - Friday, 8:00AM to 5:00PM
    Faculty
    I am new to the university. How do I get my network account(s) setup?
    All Faculty account creations begin in the Human Resource (HR) office.
    As a faculty member, what kinds of accounts will I need or have?

    Your primary account will be your network account. This will give you access to any campus computer, your email on and off campus, the FLAMES wireless internet, Moodle, and to Portico/Webadvisor.

    How do I change my password if I don't remember it?
    From the Lee University website, look in the Quicklinks section at the bottom of the page, then select Portico & Webadvisor.It will bring up a login page and one of the options is change password. Just answer the appropriate questions and it will provide temporary password for you.
    How do I change my password online if I already know my current password?
    Login to Portico with your current password. From the Menu in the top left corner select University Services. On this screen there is a Change Password option. This will take you to a form where you must put in your current password once and your new password twice. Once entered, this will change your password for your network account and everything that uses this login.
    I am trying to change my password. Why won't it accept my new password?
    Remember all Portico/Webadvisor/Network passwords must be a minimum of 8 characters long and must contain 3 of the following 4 criteria.
    1. Upper case letters
    2. Lower case letters
    3. Numbers
    4. Special characters
    Also note that your password cannot have any part of your name in it, nor can it be any of your previous passwords.
    How do I report a problem with technology in the classroom:
    If you find a problem with the TEC equipment, please call the Help Desk immediately at 423 614-8027. If there is an outage in the classroom, it will be our highest priority to get it resolved.
    Staff
    I am new to the university. How do I get my network account(s) setup?
    All staff account creations begin in the Human Relations (HR) office.
    How do I change my password if I don’t know it?
    From the Lee University website, look in the Quicklinks section at the bottom of the page, then select the Portico & Webadvisor. It will bring up a login page and one of the options is change password. Just answer the appropriate questions and it will provide temporary password for you.
    How do I change my password online if I already know my current password?
    Login to Portico with your current password. From the Menu in the top left corner select University Services. On this screen there is a Change Password option. This will take you to a form where you must put in your current password once and your new password twice. Once entered, this will change your password for your network account and everything that uses this login.
    Why won't it accept my new password?
    Remember all Portico/Webadvisor/Network passwords must be a minimum of 8 characters long and must contain 3 of the following 4 criteria:
    1. Upper case letters
    2. Lower case letters
    3. Numbers
    4. Special characters
    Also note that your password cannot have any part of your name in it, nor can it be any of your previous passwords.  
    Students
    New! Microsoft Office 365 is now Free for all active Lee University student email accounts.
    Simply login to your email account (www.leeu.edu) and click on 'Office 365' on the left side of the header bar. Here you can to use online versions of the Office 365 products, or you can download up to 5 copies to your various devices.

    If you need a little more guidance we've prepared a quick video showing you how to download it to your computer.Download Office 365
    How do students get their login information?

    New students: After initial registration network accounts are automatically created and the login information is sent to the e-mail address you used to register at Lee University. In the event you do not have your login information you may call or visit the Help Desk, located in the basement of the Squires Library, or available at 423 614-8027.

    Returning students: These accounts should already be setup and you should have access to them. Passwords can be changed online or by calling the help desk for login assistance.

    Please note: No passwords can be changed via email requests. You can change your password online via the Password Reset link under Quicklinks. If you have difficulty after trying that call the help desk at (423) 614-8027.

    How do I change my password if I don’t know it?
    From the Lee University website, look in the Quicklinks section at the bottom of the page, then select the Portico & Webadvisor. It will bring up a login page and one of the options is change password. Just answer the appropriate questions and it will provide temporary password for you.
    How do I change my password online if I already know my current password?
    Login to Portico with your current password. From the Menu in the top left corner select University Services. On this screen there is a Change Password option. This will take you to a form where you must put in your current password once and your new password twice. Once entered, this will change your password for your network account and everything that uses this login.
    I am trying to change my password. Why won't it accept my new password?
    Remember all Portico/Webadvisor/Network passwords must be a minimum of 8 characters long and must contain 3 of the following 4 criteria:
    1. Upper case letters
    2. Lower case letters
    3. Numbers
    4. Special characters
    Also note that your password cannot have any part of your name in it, nor can it be any of your previous passwords.  
    How do I access my student e-mail account?
    There are a number of ways to access the login page, but ultimately you should see an Office365 logo on the main page. The student e-mail password should be the same password as your Moodle, Portico, or network login. The login page can be found at:
    • Go to mail.office365.com
    • Go to www.leeu.edu
    • Go to www.leeuniversity.edu, under the current student section of the lower section of the main page choose student e-mail.
    • Remember to login using your student username with the email suffix @leeu.edu when logging in to your email.
    • There is an e-mail section inside Portico that will route you to the web mail portal.
     
    How do I login to Moodle? What if my password won't work for Moodle?
    You login to Moodle using the standard user ID and a password you use for the Portico or for logging into lab computers on campus. If you can't login to Moodle simply verify and/or change the password via the password changing link on the Lee University web site. (Above under "How do I change my Portico/Webadvisor and network account password?) If you have any additional problems send your request to the help desk at helpdesk@leeuniversity.edu  
    I've tried the online password changing links, but still can't login. What do I do now?
    If you've tried all the suggestions above you can stop by the help desk in the basement of Squires Library or call us at (423) 614-8027 and we will assist you as quickly as possible.
    How do I login to the computers in the computer labs on campus?
    You login to campus computers by entering your user ID, your network password (the same as for Portico/Webadvisor), and ensuring that LEEFLAMES is chosen as the domain.
    How much paper am I allotted each semester for printing in the labs?
    Each active student is allowed 400 pages or $20 per semester. Students must pay $.05 per page beyond the 400 page limit. To add paper to your account visit the Help Desk in the basement of the Squires library and pay for your additional printing.
    Note: Monies on your printing account will rollover from the fall semester through the end of the 3rd summer session. All printing balances will be set back to $20 at the beginning of each fall semester.
    Can I get my leeu.edu email to my phone?
    • LeeU email is supported on many phones, either through the built-in email application or using the OWA (Outlook Web App) app from Microsoft. Just search OWA on your phone’s app store and login using the same info as your computer.
    • Or you can use the built-in email app on your phone and setup the account using the following information
    • Email
    • The preferred Account Type is: Microsoft Exchange – i.e. Exchange Activesync (EAS). If the phone doesn’t have that option you can configure using IMAP4 or POP3 as above.
    • Email address: Enter your full email address including @leeu.edu
    • Username: Again, enter your full email address including @leeu.edu
    • Password: Enter your email/Portico password here.
     
    Will IT fix my computer if it has a problem?
    Our primary focus is University owned computers so they take top priority. However we do provide limited support and diagnostics on many of the more common computer issues on student computers. For more information and to see if we can help in your situation, please stop by the help desk in the basement of the Squire Library. Please bring the computer in question.
    How can I connect my gaming console or entertainment device to the wireless network?

    All devices connected to the Lee University Res-Net must be associated with a user. To get your gaming console, DVD/Blu-ray Player, or other Internet enabled device to connect to the network you can follow these steps.

    1. After connecting to the FLAMES or LEE UNIVERSITY network on your computer (not the device you are wanting to connect), go to http://leecppm.leeu.edu/guest
      Login with Lee Credentials
      Go to http://leecppm.leeu.edu/guest
       
    2. Login with your Lee University credentials here.
    3. After logging in, the system will show you what devices are associated with your credentials. To add a device, click on "Create" and enter the device name, the device type, and the MAC address of the device.
      Manage Devices
      Create a new device.
    4. You can add more devices if you have them or just close the browser once you see your device listed on the bottom.
      Successfully Created a Device
      Add more devices.
    5. After you register the device you will need to turn that device off for at least 5 minutes.
    6. Once you have waited for 5 minutes or longer, turn your device back on and connect to the LEE UNIVERSITY network. You should now have Internet access.

    To help you find the MAC address of your device, here are a few YouTube videos for the more popular gaming consoles. If your device can connect via cable or wireless, you will want to make sure you grab the wireless adapter's MAC address.

     
    I have a Chromecast from Google, will this device work on campus?
    At this time the Chromecast will not work on our wireless networks.
    Will my Apple TV work on campus?
    Yes, the Apple TV will work normal except for AirPlay, which is not supported by our wireless networks.